George Flecknell

  1. ITIL certified support analyst for Microsoft and Linux platforms

  2. Web developer and design lead for multiple commercial websites

  3. Experienced in hardware support, image deployment and network configuration

  4. Helpdesk and CRM systems administrator

  5. Highly efficient communicator


  1. Systems and data lead - Retail Active - Harwell, Oxfordshire Nov 2018 - Feb 2018
    Administration of a data-capture and management system.
    • Creating, running and managing campaigns within Shopmetrics
    • Setting up and managing client portals according to brief
    • Portal, survey and newsletter HTML design
    • Excel data analysis to support reporting and data capture activities
    • Extensive process documentation
    • Systems support for Retail Active colleagues
  2. Service desk analyst - Oxford Health NHS Foundation Trust - Oxford, Oxfordshire Jul 2018 - Oct 2018
    A three-month fixed term contract providing telephone and email support to Oxford Health service users.
    • Account administration via active directory
    • Remote application deployment, maintenance and troubleshooting via SCCM and Dameware
    • Office 365 migration support
    • Mobile device deployment and support
    • Call management, appointment booking through ServiceNow
  3. Support analyst - Oxfordshire County Council - Oxford, Oxfordshire Feb 2017 - Apr 2018
    A one-year, fixed term contract providing on-site hardware, application, network and deployment support to County Hall and other offices.
    • Hardware inventory, deployment and build using Microsoft SCCM
    • User management, audit, and software provision: Active Directory, SCCM
    • Hardware and network troubleshooting
  4. Web developer - - Oxford, UK / La Rochelle, France Oct 2012 - Nov 2016
    Design, development and optimisation of web sites for charity and local business. All designs feature Javascript and jQuery with Google Analytics integration. Managed hosting and maintenance for these clients.
    • - Emeline Tissot:
      In line with the client's inbound and content strategy, design of website and blog platform to raise awareness of her services. Enablement of French and English content publishing and design of bespoke icons and graphics.
    • -
      Created and deployed a custom Wordpress presentation within brand guidelines to facilitate content marketing and community building for the organisation.
    • - Anna Victoria:
      Using company photo resources, created a brochureware site for lead generation and connected Google Analytics.
  5. Support analyst - The University of Oxford - Oxford, Oxfordshire Oct 2009 - Sep 2012
    First and second line support of users and network hardware at central offices.
    • Call and case management for support issues using helpdesk software and Symantec Altiris
    • Management of user accounts, printers, software, DNS and DHCP using Novell Netware
    • Project participation in network audit and refresh and Windows migration
    • Application support for expert systems users: Oracle, Estates Management
  6. Support analyst - Oxfordshire County Council - Oxford, Oxfordshire Sep 2007 - Oct 2009
    • First line incident recording, management and resolution via telephone
    • Participation in digitisation projects using IBM Document Manager
    • Creation of support documentation
  7. IT Manager - Bunnyfoot Ltd - Harwell, Oxfordshire May 2007 - Aug 2007
    Managing the usability labs and their hardware and supporting eyetracking activities.
  8. Web products analyst - Harcourt Plc - Oxford, Oxfordshire Feb 2006 - May 2007
    Telephone support of web applications/teaching materials alongside creation of technical support documentation.


  1. Diploma in Digital Marketing: Oxford College Of Marketing Feb 2012 - Apr 2013
    Modules in marketing and consumer behaviour and digital marketing essentials.
  2. Diploma in Computing: The Open University Oct 2005 - Aug 2007
    Object Oriented software development using Java. Project in concurrent programming.
  3. B.Sc Natural Environmental Science: The University of Sheffield Oct 1999 -Jun 2003
    Bachelor degree (2:2) in Geography, Geology and Palaeontology. Final year dissertation and research project in computer environmental modelling.

Certifications and skills

  1. ITIL version 3 - Quanta
    Certified in the use of the ITIL Framework for ICT service delivery
  2. Data Analysis with Excel - edX
    Using Excel 2016 to produce pivot data, dashboards and analyse datasets.
  3. TEFL English tuition -
    Certified in English language tuition for foreign learners.


English: native
French: intermediate


I maintain a guitar technique blog at I write and record music and I'm an active collaborator with other musicians online via reddit and Soundcloud. I am also a hobbyist coder, publishing experiments through my blog.